Published on March 20, 2020
Ensuring business continuity
Troutlodge is committed to protecting our team members and ensuring the continuity of our trout egg supply to our customers. We continue putting efforts into addressing COVID-19 (coronavirus) by actively monitoring the situation and are continually adjusting our approach as we learn more about.
We place the highest value on the partnerships that we’ve established with our customers and ensuring uninterrupted business success, even in times of hardship and challenges, is at the top of our list. Troutlodge’s role as largest trout genetic company in the world is critical for global trout production, so ensuring we’re able to continue delivering trout eggs is essential. That’s why we’re taking additional measures to protect our people, our fish and our trout eggs.
Protecting our people
In compliance with national and state regulations and advises, we have implemented travel restrictions and self-quarantine protocols. We are not allowing visitors to our offices or any of our facilities. Our team members are instructed to work remotely when possible. When they are on the farm or in the hatchery, we are working in shifts to maximize social distance. Next to our strict biosecurity protocols, all have been educated thoroughly about personal hygiene and are kept updated on the latest restrictions.
Safety of fish and egg box
According to the World Health Organization (WHO) COVID-19 is mainly spread through droplets produced when an infected person coughs, sneezes, or speaks. There is no evidence of humans becoming infected with the COVID-19 from an animal source
WHO also clearly states that the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.
Shipping our trout eggs
With reference to the WHO statements, we at Troutlodge believe that shipping trout eggs is considered to be safe and therefore we will continue supplying our customers with trout eggs. We know these turbulent times could require investigating alternate routes or different carriers, but we come prepared. With almost 80 years of experience shipping eggs to more than 60 countries around the world, we are very resourceful in delivering your trout eggs to your doorstep any day like, as long as borders are open to goods.
The promise of Troutlodge logistics
We ensure our logistical operation runs smoothly through 3 key principles.
- In our USA facilities eggs are counted and an electronic file per tray is generated indicating the number of eggs within a 99.9% accuracy. This is industry leading, as the standard process is a volumetric estimation.
- Egg boxes are custom made in-house and tailored to secure a successful delivery to the customer. These boxes are also constantly being revaluated to make sure they are the best they can be, with a variety of sizes and packing combinations used to meet customer requirements.
- In addition to coordinating dates of shipments with customers, health certification, and egg availability from incubation, Troutlodge has developed a trusted network of freight forwarders all around the world that specialize in delivering perishable items. Through this network, we can confidently deliver products from our facility to most customers around the world within 48 hours.
Standing behind our product
It isn’t enough to say we have a great product, but we stand behind it. Troutlodge offers a 90% hatch rate warranty on the invoiced number of eggs received. This gives our customers not just security, but also peace of mind, they can buy the best with confidence. We guarantee (warrant) a hatch out rate of 90% based on the invoiced number of eggs you receive. Most of our customers achieve 95% or higher hatch rate.